Privacy Policy

Information We Collect

• Account information, such as name, email address, phone number, organization name, role, login method, and authentication status.
• Team and workspace information, such as organizations, members, projects, model configuration, billing, and usage status.
• Local Tray and proxy runtime information, such as client version, device environment, work mode, connection status, error logs, and necessary diagnostic information.
• AI collaboration context, such as requests, responses, session identifiers, tool calls, code change summaries, and file paths processed through the local proxy when relevant workflows are enabled.
• Payment and transaction information, such as orders, invoices, payment status, balances, credits, settlement records, and supplier reconciliation information.

How We Use Information

• To provide, maintain, and improve account login, team collaboration, model routing, cost statistics, logs, billing, and work insight features.
• To identify users, organizations, and permission boundaries, and to prevent unauthorized access, abuse, fraud, or security risks.
• To complete billing, credit management, payments, supplier settlement, customer support, and troubleshooting.
• To generate work records, team analysis, usage statistics, and diagnostic information when enabled by a user or organization administrator.
• To comply with applicable law, regulatory requirements, dispute resolution, and contract performance needs.

AI Data and Model Training

• Startwork does not use customer business data, code content, conversation content, or organization data to train Startwork general-purpose models.
• When you configure third-party model providers or shared model supply, those providers may process data under their own terms. Startwork transmits necessary context within product boundaries, but third-party processing is governed by the provider terms.
• If an organization enables log analysis, work insights, or diagnostic logging, related data is used only to provide those product capabilities, maintain records, and troubleshoot issues.

Information Sharing

• We do not sell personal information or organization business data.
• We may share necessary information with cloud services, payment services, notification services, model providers, data storage providers, and security service providers as required to provide the services.
• We may disclose necessary information when required by law, courts, regulators, or security incident response obligations.
• Organization administrators may view, manage, export, or delete member, project, usage, billing, log, and collaboration data within their permissions.

Security and Retention

• We use access controls, encryption in transit, permission isolation, activity logs, and least-necessary access practices to protect data.
• Retention periods depend on account status, organization configuration, legal requirements, accounting needs, dispute handling, and product functionality.
• The local Tray may store session state, configuration, cache, and diagnostic logs on user devices. Some local data can be cleared through application settings, logout, or uninstall.

Your Rights

• You may request access, correction, deletion, export, or restriction of personal information, subject to account status, organization permissions, legal obligations, and security requirements.
• Organization data is generally managed by organization administrators on behalf of the organization. Members should contact their organization administrator for organization data requests.
• You may stop using relevant features, turn off work mode, log out, or delete your account to reduce future processing.

Contact

Questions about this Privacy Policy or data processing may be directed through the Startwork website, in-product support, or your organization administrator.